• Personal Service

    Call us:

    +49 (0) 511 16 97 700

    Contact us via mail or phone and we will counsel

    Michael Jondral
    Theaterstr. 13
    30159 Hannover
    Opening hours
    Wed.-Fr: 12:00-19:00
    Sa: 11:00-15:00

    For private appointments"
    Please contact us via mail:

    shop@michaeljondral.com

    Contact & Service

Shipping & Returns

Free Returns

We currently offer free returns with pick-up from your home or office! 

Please note that the free returns are only offered on non-sale products during the regular season.

Simply contact our customer service via shop@michaeljondral.com and we will organize the pick-up for you.


Shipping Costs

Germany: Free UPS Shipping on all orders over 50,00 €

National orders up to 50,00 €: 10,00 € shipping costs
Delivery Time: 1-2 working days!
UPS Pick up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
German orders: The prices are included our local 19% German VAT.
No additional taxes or custom duties will be charged!

Free Returns within Germany: Please note that the free returns are only offered on non-sale products during the regular season.
To organize our free of charge UPS pick please contact us via: shop@michaeljondral.com


European Union: Free UPS Shipping on all orders over 150,00 €

EU orders up to 149,99 €: 15,00 € shipping costs
All EU orders are handled by UPS Standard!
EU orders have a delivery time of 1-3 working days!
UPS Standard pick up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
EU orders: The prices are included our local 19% German VAT.
No additional taxes or custom duties will be charged!

Free Returns within the EU: Please note that the free returns are only offered on non-sale products during the regular season.
To organize our free of charge UPS pick please contact us via: shop@michaeljondral.com


Worldwide: Free UPS Express Shipping on all orders over 300,00 €

NON-EU orders up to 299,99 €: 
DHL Premium 25,00 € shipping costs (This option is currently not available for orders from the United States)
UPS Express 45,00 € shipping costs

NON-EU orders shipped by UPS Express have a delivery time of 2 - 4* working days
NON-EU orders shipped by DHL Premium have a delivery time of 8 - 25* working days! This option is currently not available for orders from the United States of America.

Important Note for customers from the United Kingdom: Please note that we do not accept orders below 160,00 € net sales (excl. shipping costs). Due to the Brexit regulations we are not able to handle orders below 160,00 € – thank you! 

*Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices – which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
NON-EU (international orders): The customer is responsible for all local taxes and custom duties. We charge only the net price (without 19% German VAT).

Free Returns in the NON-EU: Please note that the free returns are only offered on non-sale products during the regular season.
To organize our free of charge UPS pick please contact us via:  shop@michaeljondral.com