• Personal Service

    Call us:

    +49 (0) 511 16 97 700

    Contact us via mail or phone and we will counsel

    Michael Jondral
    Theaterstr. 13
    30159 Hannover
    Opening hours
    Wed.-Fr: 12:00-19:00
    Sa: 11:00-15:00

    For private appointments"
    Please contact us via mail:

    shop@michaeljondral.com

    Contact & Service

Shipping & Returns

Free Returns

We currently offer  free returns with pick-up from your home or office

Please note that the free returns are only offered on non-sale products during the regular season.

Simply contact our customer service via shop@michaeljondral.com and we will organize the pick-up for you.


Shipping Costs

Germany: Free UPS Shipping on all orders over 50,00 €

National orders up to 50,00 €: 10,00 € shipping costs
Delivery Time: 1-2 working days!
UPS Pick up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
German orders: The prices are included our local 16% German VAT.
No additional taxes or custom duties will be charged!

Free Returns within Germany!
To organize our free of charge UPS pick please contact us via: shop@michaeljondral.com


European Union: Free UPS Shipping on all orders over 150,00 €

EU orders up to 149,99 €: 15,00 € shipping costs
All EU orders are handled by UPS Standard!
EU orders have a delivery time of 1-3 working days!
UPS Standard pick up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
EU orders: The prices are included our local 16% German VAT.
No additional taxes or custom duties will be charged!

Free Returns in the EU!
To organize our free of charge UPS pick please contact us via: shop@michaeljondral.com


Worldwide: Free UPS Express Shipping on all orders over 250,00 €

NON-EU orders up to 249,99 €: 
DHL Premium 25,00 € shipping costs
UPS Express 45,00 € shipping costs

NON-EU orders shipped by UPS Express have a delivery time of 2 - 4* working days
NON-EU orders shipped by DHL Premium have a delivery time of 8 - 20* working days

*Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices – which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
NON-EU (international orders): The customer is responsible for all local taxes and custom duties. We charge only the net price (without 16% German VAT).

Free Returns in the NON-EU:
To organize our free of charge UPS pick please contact us via:  shop@michaeljondral.com