Free Shipping + Returns

Free Returns

We currently offer free returns on non-sale products! 

Please note that the free returns are only offered on non-sale products during the regular season.

Simply contact our customer service via shop@michaeljondral.com and we will send you the return label.


Shipping Costs

Germany: Free UPS Shipping on all orders over 50,00 €

National orders up to 50,00 €: 10,00 € shipping costs
Delivery Time: 1-2 working days!
UPS Pick up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
German orders: The prices are included our local 19% German VAT.
No additional taxes or custom duties will be charged!

Free Returns within Germany: Please note that the free returns are only offered on non-sale products during the regular season.
To organize your free return label please contact us via: shop@michaeljondral.com


European Union: Free DHL Express Shipping on all orders over 150,00 €

EU orders up to 149,99 €: 15,00 € shipping costs
All EU orders are handled by DHL Express!
EU orders have a delivery time of 1-3 working days!
DHL Express up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
EU orders: The prices are shown and charged including your local EU country based VAT.
No additional taxes or custom duties will be charged!

Free Returns within the EU: Please note that the free returns are only offered on non-sale products during the regular season.
To organize your free return label please contact us via: shop@michaeljondral.com


Worldwide: Free DHL Express Shipping on all orders over 300,00 €

NON-EU orders up to 299,99 €: 
DHL Express 30,00 € shipping costs

NON-EU orders shipped by DHL Express have a delivery time of 2 - 4* working days!

Important Note for customers from the United Kingdom: Please note that we do not accept orders below 160,00 € net sales (excl. shipping costs). Due to the Brexit regulations we are not able to handle orders below 160,00 € – thank you! 

*Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices – which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the DHL Express courier.
DHL Express pick up times in our Shop between Monday - Friday 16:00-18:00.

Taxes:
NON-EU (international orders): The customer is responsible for all local taxes and custom duties. We charge only the net price (without German VAT).

Free Returns in the NON-EU: Please note that the free returns are only offered on non-sale products during the regular season.
To organize your free return label please contact us via:  shop@michaeljondral.com