Current information:

Due to the extremely high demand, there may currently be delays in delivery – we ask for your understanding.

Shipping Information

Germany: Free of charge from 50€

Free UPS shipping from 50.00 € purchase value

(10.00€ UPS standard shipping costs for orders up to 50.00 € purchase value)

Return shipping is free for all non-reduced items (excluding sale products).

EU: Free of charge from 250€

Free DHL Express shipping from 250.00 € purchase value

(15.00€ shipping costs for orders up to 249.99 € purchase value with DHL Express)

Return shipping is free of charge for all non-reduced items (excluding sale products).

Switzerland: Free of charge from 500 €

Free UPS Express shipping from 500.00 € purchase value

(45.00 € shipping costs with UPS Express up to 299.99 € purchase value and 30.00€ shipping costs with UPS Express from 300.00 € to 499.99 € purchase value)

Return shipping is free of charge for all non-reduced items (excluding sale products).

Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices - which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.

United Kingdom: Free of charge from 500 €

Free UPS Express shipping from 500.00 € purchase value

(45.00 € shipping costs with UPS Express up to 299.99 € purchase value and 30.00€ shipping costs with UPS Express from 300.00 € to 499.99 € purchase value)

Important: Orders from United Kingdom will only be accepted from 160,00 €!

Return shipping is free of charge for all non-reduced items (excluding sale products).

Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices - which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.

USA & Rest of the World: Free of charge from 500 €

Free UPS Express shipping from 500.00 € purchase value

(45.00 € shipping costs with UPS Express up to 299.99 € purchase value and 30.00€ shipping costs with UPS Express from 300.00 € to 499.99 € purchase value)

Return shipping is free of charge for all non-reduced items (excluding sale products).

Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices - which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.

Important information: Due to major delivery problems with DHL Premium to the USA, all shipments are currently sent with UPS Express. UPS Express is the only option.

Easy return shipment

Returns handling for sale items:

When returning reduced products (sale items), the return shipment must be organized independently.

Important: Only parcels sent with a tracking number will be accepted by our logistics department.

If this is not the case, processing may take considerably longer and we reserve the right to charge a service fee of 10 €.

Returns address:

Jondral GmbH & Co. KG
Theaterstr. 13
30159 Hanover
Germany

Free returns for regular (non-reduced) items

We currently offer free returns (on non-reduced items).

Simply contact our customer service team at shop@michaeljondral.com and we will send you the returns label.

NON-EU customer info: Local taxes and import duties

From now on, all local taxes and import duties for NON-EU customers will be calculated at checkout.

This means that there are no hidden costs for delivery!

Read more about this under the following link!