• Personal Service

    Call us:

    +49 (0) 511 16 97 700

    Contact us via mail or phone and we will counsel

    Michael Jondral
    Theaterstr. 13
    30159 Hanover
    Opening hours
    Wed.-Fr: 12:00-19:00
    Sa: 11:00-15:00

    For private appointments"
    Please contact us via mail:

    shop@michaeljondral.com

    Contact & Service

Shipping & Returns

Easy Returns

We offer easy returns with pick-up your home or office!

Simply contact our customer service via shop@michaeljondral.com and we will organize the pick-up for you.

Please find the price info for the organized pick-up of your home.



Shipping Costs

Germany: Free UPS Shipping on all orders over 50,00 €

National orders up to 50,00 €: 10,00 € shipping costs
Delivery Time: 1-2 working days!
UPS Pick up times in our Shop between Monday - Friday 16:00-18:00.
Taxes:
German orders: The prices are included our local 19% German VAT.
No additional taxes or custom duties will be charged!

Easy Returns within Germany:
We charge for all national returns with pick-up from your address a fee of 7,90 €.
To organize a pick please contact us via: shop@michaeljondral.com


European Union: Free UPS Shipping on all orders over 250,00 €

EU orders up to 149,99 €: 15,00 € shipping costs
All EU orders are handled by UPS Standard!
EU orders have a delivery time of 1-3 working days!
UPS Standard pick up times in our Shop between Monday - Friday 16:00-18:00.
Taxes:
EU orders: The prices are included our local 19% German VAT.
No additional taxes or custom duties will be charged!

Easy Returns in the EU:
We charge for all EU returns with pick-up from your address a fee of 14,90 €. 
To organize a pick please contact us via: shop@michaeljondral.com


Worldwide: Free UPS Express Shipping on all orders over 500,00 €

NON-EU orders up to 499,99 €: 
DHL Premium 25,00 € shipping costs
UPS Express 45,00 € shipping costs

NON-EU orders shipped by UPS Express have a delivery time of 2 - 4* working days
NON-EU orders shipped by DHL Premium have a delivery time of 8 - 20* working days

*Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices – which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.
Taxes:
NON-EU (international orders): The customer is responsible for all local taxes and custom duties. We charge only the net price (without 19% German VAT).

Easy Returns in the NON-EU:
We charge for all NON-EU returns with pick-up from your address a fee of 49,90 €. 
To organize a pick please contact us via: shop@michaeljondral.com