Shipping Information
Germany: Free of charge from 50€
Free UPS shipping from 50.00 € purchase value
(10.00€ UPS standard shipping costs for orders up to 50.00 € purchase value)
Return shipping is free for all non-reduced items (excluding sale products).
EU: Free of charge from 250€
Free DHL Express shipping from 250.00 € purchase value
(15.00€ shipping costs for orders up to 249.99 € purchase value with DHL Express)
Return shipping is free of charge for all non-reduced items (excluding sale products).
Switzerland: Free of charge from 500 €
Free UPS Express shipping from 500.00 € purchase value
(45.00 € shipping costs with UPS Express up to 299.99 € purchase value and 30.00€ shipping costs with UPS Express from 300.00 € to 499.99 € purchase value)
Return shipping is free of charge for all non-reduced items (excluding sale products).
Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices - which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.
United Kingdom: Free of charge from 500 €
Free UPS Express shipping from 500.00 € purchase value
(45.00 € shipping costs with UPS Express up to 299.99 € purchase value and 30.00€ shipping costs with UPS Express from 300.00 € to 499.99 € purchase value)
Important: Orders from United Kingdom will only be accepted from 160,00 €!
Return shipping is free of charge for all non-reduced items (excluding sale products).
Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices - which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.
USA & Rest of the World: Free of charge from 500 €
Free UPS Express shipping from 500.00 € purchase value
(45.00 € shipping costs with UPS Express up to 299.99 € purchase value and 30.00€ shipping costs with UPS Express from 300.00 € to 499.99 € purchase value)
Return shipping is free of charge for all non-reduced items (excluding sale products).
Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices - which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.
Important information: Due to major delivery problems with DHL Premium to the USA, all shipments are currently sent with UPS Express. UPS Express is the only option.
NEW: Easy returns and exchanges
Important information:
Important information: Only returns that are registered via the portal will be accepted at the warehouse.
Three simple steps to a returns label or item exchange!
The costs for your return are your responsibility and are to be paid directly via our returns portal.
Price overview for your returns label:
National: 6.50€
EU: 17.00€ (unless otherwise stated)
NON-EU: 30-75€, depending on parcel size and delivery location.
The costs will be deducted from the refund. The label and the exact price will be provided by MJ's Customer Service portal after registration - write an email to shop@michaeljondral.com after registration.
NON-EU customer info: Local taxes and import duties
From now on, all local taxes and import duties for NON-EU customers will be calculated at checkout.
This means that there are no hidden costs for delivery!